FAQs

What does ‘portable’ long service mean?

The scheme is portable as you are able to transfer your registration from one employer to another as long as you continue to undertake building and construction work. For more details on the scheme you can visit our website

How does it work?

Employers tell us who works for them and how much building and construction work they have done. Self employed workers need to have their tax agent lodge a Self Employed Worker Certificate of Service each year. The scheme is funded by a levy on all building and construction work in NSW valued at $25,000 or over. For more details on the scheme you can visit our website

How is long service different from superannuation?

With superannuation, your employer pays into an account in your name, this can be accessed on retirement. Long Service is paid as a lump sum after accumulating 10 or more years of service. For more details on the scheme you can visit our website

What do I have to do?

Keep your contact details up to date
We regularly send you important information about your record. If you change your contact details please tell us. You can change your details online here. If you cannot be contacted you may lose your entitlements.

Check your Annual Statement
Every year we will make available to you a statement that details the service recorded. You can also view your service anytime in the portal. If there is service missing, you need to complete a record update form. For more details about the scheme please click here.

When can I claim?

You can apply for a payment after recording 10 years of service and then every 5 years after that. If you are leaving the industry, you can claim after recording 5 years of service. If you are over the age of 55 years and retiring, or are medically unfit to work in the industry, you can claim after recording 55 days of service. For more information you can visit our website.

What do I do if I have been working interstate?

All states and territories in Australia have portable Long service schemes. If you have worked interstate in the last financial year, you should complete the Interstate section of the record update form. For more information you can visit our website.

How many credited days equal a year?

220 days equals a year, it is considered to be the number days a person normally works, this does not include weekends or holidays. For more information you can visit our website.

How much will it cost you as a worker in the industry?

Nothing

For more information on who pays for the scheme you can visit our website

What should I do if I receive more than one statement?

This usually means you have more than one registration. If you do have more than one registration number, please let us know in the portal, we will then advise you of the correct number to use.

If you didn't receive your Registration Confirmation or Reset Password Email

Not sure where that email was sent? Here are some tips to help you find it.

When you register for access to the Worker Portal we require you to verify your registration. To do this we send you an email with a link for you to click on. This same process applies if you have forgotten your password.  If you can't find the email after we send it, these steps can help.

 

1. Search for the email

We'll send the email from info@longservice.nsw.gov.au so you can quickly search for it. If it isn't in your inbox, check your folders. If a spam filter or email rule moved the email, it might be in the Spam, Junk, Trash, Deleted Items, or Archive folder.

2. Make sure you're checking the correct email account

If you're looking for a password reset email or a registration confirmation email, make sure you're checking the correct email inbox. It will be sent to the email address you entered.

3. Make sure that you're getting email

If you're not getting any email, you might need to contact your email service provider for help.

4. Contact Us

You can call the Corporation on 13 14 41 and one of our staff will assist you.

 

Why is the Building Industry Scheme different?

In the building and construction industry it is unusual for someone to work with the same employer for 10 years. To ensure building and construction workers have the opportunity to access similar entitlements, the Long Service Corporation has set up a scheme specifically for building and construction workers. For more details on the scheme you can visit our website

What is long service?

Long service leave is a benefit available to most NSW workers, where they take two months of paid leave after they have worked for the same employer for 10 years and one month of paid leave for every five years of service after that.

For more details on the scheme you can visit our website